Our Commitment to Administrative Support
Full-time, experienced staff ready to provide quick support
You will get a “live” person when you call our office, not a voicemail routing system. We are here five days a week to assist you however we can.
Outstanding enrollment processes...we do the work, not you
We create customized application instruction sheets to make the process easier for you and your employees.
Comprehensive Administration Kits
We take the carrier’s version and make it better by organizing and adding additional reference materials & forms that we’ve found helpful for you to have on hand, so they are easy to find when you need them.
Monthly service calls and off-renewal visits
Rather than simply waiting for you to call us, our goal is to be proactive in contacting you regarding updates and information. Often, we will call just to “check in” to see if there is anything we can provide to you, whether it’s forms, assistance with claims issues, or answers to your benefit questions.
Assistance on claim issues for employees and dependents
When you or your employees (or their family members) have questions about your coverage or concerns regarding how a claim is being handled, we are here to help. We act as your liasion and advocate in making sure claims are processed according to your plan and that you understand how your benefits work.
Prompt and aggressive renewal process
We will contact you and begin preparing for your renewal several months before it even arrives in our office. From the moment we receive it to the time when a decision has been made, we work thoroughly with you to strategize and focus on the best action for your company’s unique situation and needs.
Section 125 assistance and compliance
COBRA assistance – forms and guidelines